Re: Concessions and relaxations to Policyholders affected by floods in the State of Jammu & Kashmir in September 2014.

 12th September, 2014.
Re: Concessions and relaxations to Policyholders affected by floods in the State of Jammu & Kashmir in September 2014.(http://www.licindia.in/pages/Internet_message--Concessions&relaxations_to_Policyholders.pdf)

The floods in the State of Jammu and Kashmir have caused massive loss of property and
Infrastructure. Many have lost their lives and many more are feared missing. These include local residents and also others who are tourists to those areas. It has been decided to provide the following relaxations to the Policyholders affected in order to mitigate the hardships faced by the claimants in respect of settlement of claims.
(A) Settlement of Claims :

1) Early/Non-early claim: If the death claim or disability was due to the floods, the claim will be treated as non-early, irrespective of the duration of the policy. Hence, the claim forms B,
B1,C, E etc. and claim investigation can be dispensed with. Such claims can be processed at the Branch level itself up to the financial power of BMC as applicable to non-early claims.

2) Abridged Claim Form A: Wherever the cause of death has been proved as due to the
floods, the abridged claim form A can be used.

3) Claim Concession: Wherever claim concession is attracted, it can be determined with
reference to the policy position obtaining as on 06.09.2014 (Midnight).

4) Proof of Death:
a) Proof of death can be submitted in the form of certificate issued by any Government
Machinery, wherever available, and the same should be accepted. Such evidence may be
in the form of entry in the register of Births and Deaths or Panchanama, police inquest
Report or Post Mortem Report.
b) Where Central / State Government or any Municipal Authority has paid compensation or
made any ex-gratia payment on account of death of the Life Assured during the Floods, it
should also be treated as a satisfactory evidence of death for the purpose of settlement of
death claims.
c) Wherever the above conditions are not satisfied, a certificate issued by the concerned
Agent to the effect that he was personally aware of the death of the policyholder should be
accepted as alternative proof of the death, provided the Agency is in force for more than
10 years and the Agent is at least a Divisional Manager / Zonal Manager / Chairman’s
Club Member or the Development Officer concerned (confirmed) can also certify the death
of the Life Assured.

5) Title: Wherever the Title is open; procedure for waiver of Legal Evidence of Title may be
adopted, insisting for indemnity bond. Similarly wherever necessary, Guardianship
Certificates can be waived. 2

6) Missing persons: Cases of missing persons have to be decided on the merit of
circumstantial evidences. Indemnity Bond as prescribed in the claims Manual may be
obtained in all such cases.

7) Double Accident & Disability Benefit: If the cause of death is proved due to Floods, DAB
wherever payable may be released without insisting on Police Report, Hospital records,
investigation etc. In case of disability claim, hospital records may be called for.

8) Missing Policy document: If the loss of Policy document is on account of the floods, net
claim payable up to ₹ .1 lac can be settled on the basis of indemnity letter only. For net claim payable above ₹ . 1 lac, procedure as prescribed in the Claims Manual will be followed.

9) Age proof: We may dispense with the age proof wherever age is not admitted.
(B) Waiver of Interest on Premium:
For all policies where the premiums were due on or after 06.08.2014, the grace period in such policies expired on or after 06.09.2014. But, as a result of flood disaster, the policyholders desiring to pay the premium within the grace period could not do so. Such policyholders may be granted waiver of interest on premium across the counter up to 10.10.2014.

Further in order to provide expeditious services to the affected policy holders, the following steps have been taken.

a) Constitution of Special Help Desk at Divisional & Branch Offices to respond to death claim inquiries and assist in expeditious settlement of claim.

b) Constitution of Special Task Force comprising of Senior Officers of the Corporation and
headed by Marketing Manager to oversee the working of these Help Desks to ensure that the concessions and benefits are reaching the needy policyholders.

This is published for the benefit of LIC poilicyholders in Jammu and Kashmir